Privacy Policy
Last Updated: October 15, 2026
MotionWellness (“MotionWellness,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, https://motionwellnessrx.com/, and to the services offered through it. By using our website, you agree to this Privacy Policy and our Terms & Conditions.
1. Who Handles Your Information
Your care may involve the following parties:
MotionWellness: We operate this website and your account, provide the online intake platform, coordinate evaluations by contracted, licensed healthcare providers, process payments, and provide customer support.
Partell Pharmacy: When treatment is medically appropriate, the licensed pharmacy may issue and dispense your prescription and ship your medication. Pharmacy licensing and shipping availability depend on applicable state requirements.
Each party handles only the information it needs to perform its role.
2. Information We Collect
Information you give us:
Account and contact details, such as your name, email address, phone number, date of birth, and shipping and billing address.
Health information you submit in your online intake, such as your medical history, current medications, allergies, symptoms, goals, and any photos or measurements you provide.
Messages you send to us or to your provider through the website.
Payment information, such as your card details, which are entered through our secure checkout (see Section 6).
Information collected automatically:
Device and usage information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
Cookies and similar technologies (see Section 9).
3. How We Use Your Information
We use your information to:
Create and manage your account.
Enable contracted, licensed healthcare providers to evaluate you and determine whether treatment is medically appropriate.
Share relevant information with Partell Pharmacy and other appropriate care partners so prescriptions can be issued, dispensed, and shipped when medically appropriate.
Process payments and prevent fraud.
Communicate with you about evaluations, orders, shipping, and support requests.
Operate, maintain, and improve our website and services.
Comply with applicable legal and regulatory obligations.
4. Protected Health Information (PHI) and HIPAA
Some of the health information we collect may be Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”), to the extent HIPAA applies to the parties involved in your care.
When information is PHI, we and the parties involved in your care use and disclose it only as HIPAA permits. This may include treatment, payment, healthcare operations, or disclosures you authorize in writing, as applicable. We use appropriate administrative, technical, and physical safeguards to protect PHI.
We do not sell your PHI. We use or disclose PHI for marketing only where permitted by applicable law and, where required, with your written authorization. You may revoke an authorization in writing, except to the extent action has already been taken in reliance on it.
5. How We Share Information
We share information only as described below:
Licensed healthcare providers: Contracted, licensed healthcare providers may receive the information they need to evaluate you and provide care.
Partell Pharmacy: Relevant health, contact, and shipping information may be shared so the pharmacy can process prescriptions, dispense medication, and arrange delivery when appropriate.
Service providers: Vendors that help us operate the website, process payments, send messages, host data, or provide support may access information as needed to perform services for us. They are expected to protect the information they handle.
Legal and safety reasons: We may disclose information when required by law, subpoena, or court order, in response to lawful regulatory requests, or to protect the rights, safety, or security of you, us, or others.
Business transfers: If MotionWellness is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
With your consent: We may share information with other parties when you direct us to or authorize us to do so.
We do not sell your personal information. We do not use or share your health information for advertising purposes without the authorization required by applicable law.
6. Payment and Data Security
We take the security of your payment information seriously. Our checkout is designed to use secure connections to protect data transmitted between your browser and the website. Payment transactions may be processed through third-party payment providers that maintain applicable payment security standards.
We do not intend to store full payment card numbers or card verification values on our own servers. Actual payment processing and storage practices depend on the payment provider used. Please review your payment processor’s privacy and security policies for further information.
Your statement descriptor may vary depending on the payment processor and transaction.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. These may include encryption of data in transit, access controls, and limiting access to personnel and vendors who need the information to perform their duties.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account login credentials private. Contact us promptly if you believe your account has been accessed without your permission.
8. Data Retention
We keep your information for as long as reasonably necessary to provide our services, meet applicable legal, medical-record, tax, and regulatory requirements, resolve disputes, and enforce our agreements. When we no longer need the information, we delete or de-identify it in accordance with applicable law and our retention practices.
9. Cookies and Similar Technologies
We use cookies and similar technologies to keep the website functioning, remember your preferences, help secure checkout, and understand how the website is used. You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
10. Your Rights and Choices
Depending on where you live and which laws apply, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to applicable legal and medical-record retention requirements.
Request a copy of your information.
Opt out of marketing emails at any time by using the unsubscribe link in a message.
Withdraw consent where processing is based on consent.
Exercise applicable privacy rights without unlawful discrimination.
Residents of certain states may have additional rights under state privacy and consumer health data laws. To exercise your rights, contact us using the details in Section 13. We may need to verify your identity before responding.
Where HIPAA applies to your PHI, your HIPAA rights, including rights to access and request amendments to your records, are governed by the applicable Notice of Privacy Practices.
11. Children’s Privacy
Our website and services are intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us so we can review the matter and take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a privacy concern, contact us:
MotionWellness
Website: https://motionwellnessrx.com/
Email: support@motionwellnessrx.net